Shipping policy

Shipping Policy

Last updated: September 9, 2026

Thank you for shopping with ZOEY. We want to make your shopping experience as simple and transparent as possible. Please review the information below regarding order processing and shipping.

Order Processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, and fulfillment requirements. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping to the United States

ZOEY currently offers shipping to customers in the United States.

Our standard shipping option is:

Standard Shipping — $15.00
Estimated delivery time: 9–20 business days

Please note that the estimated delivery time refers to the shipping transit period and is not a guaranteed delivery date.

Free Shipping

Free Standard Shipping is available on orders over $99.00.

The free shipping option will be applied automatically at checkout when the order meets the required minimum.

Delivery Estimates

Shipping times are estimates and may vary depending on the destination, carrier, customs processing, holidays, weather conditions, or other circumstances outside of ZOEY's control.

Although we work with our suppliers and shipping partners to provide reliable delivery, we cannot guarantee a specific delivery date.

Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipment has been processed.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping information.

Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the carrier.

Delivery delays may occur due to circumstances including carrier delays, severe weather, holidays, customs processing, or other events outside of our control.

If your tracking information indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.

If you need further assistance, contact us at:

contact.zoeystore@gmail.com

Please include your order number so we can assist you as efficiently as possible.