Refund policy
REFUND POLICY
Last updated: September 9, 2026
At ZOEY, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to help.
RETURNS
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must:
• Be unused
• Be in its original condition
• Be in its original packaging, when applicable
• Not be damaged due to customer use
Some items may not be eligible for return due to hygiene or safety reasons.
Please contact us before sending any item back. We will provide instructions if your return is approved.
RETURN SHIPPING
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or we made an error with the order.
Do not send a return to the shipping address shown on your package unless instructed by our support team.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow your payment provider additional time to process and display the refund in your account.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include:
• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging, if applicable
We will review the information and work with you to resolve the issue.
CANCELING AN ORDER
If you need to cancel or change an order, contact us as soon as possible at:
contact.zoeystore@gmail.com
We cannot guarantee that an order can be canceled after it has been processed or shipped.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including items that are clearly marked as final sale or products that cannot be returned for hygiene or safety reasons.
CONTACT US
For questions regarding returns or refunds, contact:
ZOEY
Email: contact.zoeystore@gmail.com